Corporate Performance Management in Four Easy Steps

Designed to make the seemingly unmanageable manageable SMART4PM provides performance reports in a fraction of the time taken using traditional methods. This gives you the information you need almost instantly and enables you to spend more time managing performance and adding value for your stakeholders.

Flexible enough to fit with a range of performance frameworks SMART4PM has been optimised for The Balanced Scorecard but works equally well with others such as The European Foundation for Quality Management Model (EFQM) or Triple Bottom Line (TBL).

Smartmart4PM provides accurate, actionable data in a highly transparent way. As such it supports active and participative review processes such as CitiStat and improvement regimes such as Lean or TQM.

Smartmart4PM also enables you to monitor SLAs by allowing you and your suppliers or customers to provide performance feedback and commentary.

Step 1 - Translate your strategic plan into measurable outcomes

• Bring your corporate strategy to life
• Provide clarity and focus on the outcomes you wish to achieve
• Cascade these to the most appropriate level in your organisation
• Assign accountability to those who have to deliver
• Show clearly the linkages between strategic themes.

Step 2 - Define measures and targets

• Determine what you need to measure
• Link these directly to your objectives and strategic themes
• Identify how you will source performance data on these
• Define the targets you wish hit
• Establish performance thresholds that enable traffic light reporting.

Step 3 - Gather, analyse and report performance data

• Establish how frequently and when you wish to collect performance data and commentary
• Gather this at source or automatically from other corporate systems such as finance or HR
• Gather feedback from customers, stakeholders and suppliers
• Consolidate information from all sources
• Perform calculations, compile trends and generate graphs
• Get data presented in the form you require
• Generate online or paper-based reports automatically
• Make these reports available instantly and on a 24 x 7 basis.

Step 4 - Analyse, take action, learn, share, improve and innovate

• Determine what remedial action is required in order to hit target
• Establish what works and what doesn't and the reasons why
• Challenge the status quo
• Agree process improvements and capture best practice creating a reference source for use across the organisation
• Provide information in the most appropriate way to the correct people
• Enable drill-down into performance data
• Enhance transparency and increase accountability.